Patient Experience: What Matters Most (2011 - current)

Listening to patients’ perspectives is an important part in improving overall care. To understand where to start, we need to ask what matters most to patients, and then take the findings directly to people who can change things.

Since 2011 Point has collaborated with DHB’s and private providers to capture the areas of patient experience most important to patients and their whānau and families. The results are used in regular infographic-style reports which have driven significant quality improvements.

Lead researcher: Nadine Metzger

You can read Counties Manukau Health Reports here

You can read Auckland District Health Board Patient Experience Reports (2011-2018) here.